Crashing, or system freezes that prevent you from continuing (and potentially) your work, is an unfortunate part of the computing experience. 41 percent had occasional crashes, 18 percent had weekly crashes and 6 percent had daily crashes. 18 percent never crashed and 12 percent didn't know how often their computers crashed.

Upgrading, or adding changes and improvements to your computer's hardware and software, is another aspect of the computer experience. 18 percent upgrade every year, 24 percent upgrade every two years. 6 percent upgrade every five years, and an astonishing 47 percent of our clients weren't sure how often they should upgrade -- a telling sign of the unpredictableness of the computer industry.

Our final question involved what computer needs were perceived by our clients. Nothing was the top answer at 29 percent, another indiciation of a growing weariness of constant upgrading. (more)